Reception/Customer Service Officer
We are on the hunt for an enthusiastic individual to join our team on a part-time basis to assist in the daily management of the stadium’s operations. This a flexible role that only requires daytime hours, consisting of a 5 day fortnight on a job share basis.
To be considered for this role, you will have a minimum of 3 years experience in a customer-facing role, and previous experience in providing administrative support.
The ideal candidate for this role is someone who is friendly, engaging, and always willing to go above and beyond for customers. Your working style will reflect Willetton’s key values of being safe, welcoming and inclusive, and our behavioural aspirations of respect, honesty and integrity.
Reporting to the Operations Manager, your primary responsibilities include, but are not limited to;
- Telephone management: fielding calls, assisting with general enquiries, and transferring calls where required.
- Reception management: managing payment from patrons for casual shooting, directing visitors appropriately, managing sign-ins of contractors
- Merchandise sales
- Calendar & court hire management
- Administrative support: mail, data entry, program set up and reporting.
- Function room hire enquiries
- Assist with stocktakes on a monthly and annual basis
- Set up and take down of sports equipment on occasion (badminton, netball etc)
- Basic first aid assistance
- Familiarity with OSH/WHS would be an advantage
Essential skills and qualifications required;
- Demonstrated minimum of 3 years experience in a customer-facing role
- High level of customer service and people skills
- Advanced computer skills including Microsoft Word and Excel.
- Experience with CRM and POS systems would be an advantage, as with IT troubleshooting skills.
- Good written and oral communication skills
- Merchandise management experience
- Passion for helping people
- Current First Aid Certificate (HLTAID003) – or working towards
- Current Working With Children Card
- Experience with Sports database would be advantageous
- Experience with inventory management and stocktakes would be advantageous.
If you would like to become part of our team, please forward your resume along with a covering letter addressing the above criteria to our Operations Manager, Maria McAdam at:
If you have any questions regarding the role, please reach out to Maria on 9310 3388 during business hours.
Applications close 5pm Tuesday 14th June 2022.